Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. Damage claims in transit cases should be filed against the carrier. For years two through five, we do not cover damage caused by airlines or other transit damage. YEARS TWO THROUGH FIVE ON TRAVEL BAGS, BUSINESS CASES, CROSS BODY BAGS, TOTES, BACKPACKS AND HANDBAGS AND SECOND YEAR FOR WALLETS, ACCESSORIES AND OUTERWEAR: YOU ARE COVERED FOR MANUFACTURING DEFECTS AND NORMAL WEAR AND TEAR.įrom the second through the fifth year you own your TUMI travel item, business case or other bag, and for the second year for wallets or accessories, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects (such as defective handles, zippers, or locks). Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
If we determine that a replacement product is not available, we will provide you with a product of comparable value. If we determine that the product is damaged beyond repair, we will replace it. With limited exceptions, if your TUMI product is damaged during the first twelve (12) months you own it– including damage caused by normal wear and tear, airline handling, or other transit damage–TUMI will cover all repair expenses, including shipping costs to and from our repair facility. TUMI's warranty extends to the original owner it is straightforward and comprehensive, and just part of the total TUMI ownership experience.